Frequently Asked Questions
General
Is there a minimum order?
No, you can order 1 shirt or thousands of shirts.
What are your customer service hours?
Monday-Friday 8:00am – 8:00pm Eastern Standard Time (5:00am - 5:00pm Pacific Standard Time)
Are your products guaranteed?
Yes. We offer only the highest quality garments to print and embroider your custom products. If your products are damaged, misprinted, or differ from what you created at IZADESIGN.COM, then we will replace or credit you for those item(s).
Our Guarantee
How do I place a re-order?
How can I get a price quote?
You will see a general Price Chart in Design Edit after you have chosen your design(s) and garment style. You can get a price quote for a specific quantity by clicking on the orange GET QUOTE button and entering your sizes and clicking on PRICING UPDATE. The price per garment will be displayed. FYI - The higher your quantity the better your per shirt price.
How can I pay for my order?
We accept Visa, Mastercard, Discover, and American Express for our online purchases. We also accept PURCHASE ORDERS (PO) from schools and businesses as well as checks and or money orders.
Do you offer embroidery or tackle twill?
Yes, but you must call or email us with your details to start your order. We will offer online ordering for embroidery and tackle twill in the coming months.
What is your Refund or Cancellation Policy?
No refunds or cancellations will be granted once IZA Design Inc. begins your order. However, if your order status shows as 'Pending' ,then you can cancel by calling 1-888-492-8337.
Designs
Can I use my own design?
Yes, we can use your design. You can submit your design(s) via our
contact us page. An IZA artist will rework your design and email you a proof. Please note that we can only use your own original design and not a design from another person or company.
When I try to edit my design the text does not change?
Most of our designs are complex and require an artist to manipulate the text. Once your order is placed, an artist will email you a proof showing your specific text and color changes for approval or you can request to see your design changes prior to placing an order (see answer below).
Do you need your design updated?
Let us know if you need to see your saved shirt design(s) updated with your TEXT or other changes. We'll update your design(s) and save them back to your account.
Just email us your saved Preview ID# >
click to view screenshot
How do I submit my CLASS NAMES / ROSTER?
You can submit your
CLASS NAMES / ROSTER via our
contact us page. Please make sure all names are spelled correctly. IZA is not responsible for any misspelled names or words. (file formats accepted: html, doc, txt, rtf)
How do I submit my team names and numbers?
You can enter your team names and numbers online. After you have added your garment(s) and sizes to your order, you can click on ‘Add individual Names/Numbers’ to enter your names and numbers.
Garments
Can I order different garment styles on the same order?
Yes, you can order multiple garment styles and colors on the same order using the same design. You can also preview each design on each of the different garment colors. Please note that an additional ‘design re-size fee’ may apply if your placed design needs re-sizing on smaller garment styles.
Can I get a sample of my garment before I place my order?
Although we do not send out samples, we do allow you to purchase any non-printed garment styles at an affordable price plus a small shipping fee. Please visit our garment styles website at
www.companycasuals.com/izadesign
Pricing and Payment
Can I pay for my order with a check?
Yes, if you select ‘Check by Mail’ for your payment method, then you can mail in your check with your order. Once your check is received, we will process your order.
Do you take school purchase orders?
Yes, we will accept Purchase Orders (PO) from schools or government agencies. After placing your order, please fax, email or mail us a copy of your Purchase Order showing your PO# for verification. We do not accept purchase requisitions.
How can I get a price quote?
You can get a price quote on your chosen design by entering your total order quantity under any size and click PRICING UPDATE. The price per garment will be displayed. FYI - The higher your quantity the better your per shirt price.
What payment methods to you accept?
We accept Visa, Mastercard, Discover, and American Express for our online purchases. We also accept purchase orders from schools and businesses as well as checks and or money orders.
Shipping and Delivery
How long will it take to receive my order?
Your order will be shipped within 10 working days or less after receipt of all signed forms and payment. If you pay with a credit card, then you will be given a delivery date when you place your order. All orders are shipped UPS.
Do you provide a RUSH order service?
Yes, we offer faster delivery options. Additional fees will apply. Please call 1-888-492-8337 for more details. All orders are shipped UPS.
How much is shipping?
Shipping is FREE if your order is over $75. If less than $75 refer to your online order form for shipping calculations. All orders are shipped UPS.
